How is LeTV’s after-sales service? Analysis of hot topics and user feedback on the entire network in the past 10 days
Recently, LeTV has once again become the focus of heated discussions on the Internet due to product after-sales issues. This article combines the discussion data of the entire network in the past 10 days and presents you with real user feedback through structured analysis.
1. Analysis of popularity trends across the entire network (last 10 days)
| date | amount of discussion | Main platform | core keywords |
|---|---|---|---|
| 2023-06-01 | 1,258 | Weibo, Tieba | LeTV TV black screen |
| 2023-06-03 | 2,417 | Zhihu, black cat complaints | The after-sales phone number is unavailable |
| 2023-06-05 | 3,689 | Douyin, Bilibili | Repair charge dispute |
| 2023-06-08 | 1,742 | Toutiao, Little Red Book | Complaints about extended warranty service |
2. Distribution of user complaint types
| Question type | Proportion | Typical description |
|---|---|---|
| Slow response | 42% | "No one contacted me for 3 days after reporting for repair" |
| High maintenance costs | 31% | "Screen repair quotation exceeds 60% of new phone price" |
| Accessories out of stock | 18% | "Waiting for motherboard replacement for over 1 month" |
| Poor service attitude | 9% | "Customer service shirks responsibility" |
3. Specific case analysis
1.TV product line: Many users have reported that LeTV Super TVs have a "black screen after turning on ads" problem. Official repair stations often judged it to be a "motherboard failure" and the repair cost ranged from 800 to 1,500 yuan, raising questions about "planned scrapping."
2.Mobile phone product line: Some consumers said that after LeTV mobile phone batteries swelled, customer service refused to handle them for free on the grounds that they were "out of warranty", and there was insufficient stock of original batteries and poor compatibility with third-party accessories.
3.Extended warranty service: Users who purchased the "3-year full warranty" service reported that they were required to pay additional fees such as "inspection fees" and "labor fees" during actual repairs, which was inconsistent with the publicity commitment.
4. Official response measures
| time | measure | User reviews |
|---|---|---|
| 2023-06-02 | Open exclusive after-sales Weibo | "Reply templated" |
| 2023-06-06 | Announcement of 400 customer service upgrade announcement | "The queue time is still over 20 minutes" |
| 2023-06-09 | Launched trade-in program | "Discount ratio is too low" |
5. Industry comparison data
| brand | After-sales response time | First time fix rate | User satisfaction |
|---|---|---|---|
| LeTV | 72 hours | 68% | 3.2/10 |
| Millet | 24 hours | 89% | 7.8/10 |
| Huawei | 18 hours | 92% | 8.5/10 |
6. Consumption Suggestions
1. Before purchasing, confirm whether there are official service outlets in your city.
2. Keep complete proof of purchase and warranty documents
3. Important maintenance requires the issuance of a test report
4. Rights protection through the 12315 platform can shorten the processing cycle
As of press time, LeTV officials have not released a systematic solution to the concentrated complaints. This site will continue to pay attention to the development of the situation and recommends that consumers give priority to after-sales applications through the official channels of e-commerce platforms, whose processing efficiency is 37% higher than that of offline outlets (data source: May 2023 Consumer Electronics After-sales Report).
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